It is the butler’s responsibility to understand the guests needs. This can be hard and requires utmost confidence, patience, training and excellence. You will need to be able to trouble shoot and problem solve. You will need to think one step ahead. Our Hotel Butler Training Company is know to educate the world’s Elite butlers.
Butler department help – our clients
In fact, Hotels and Resorts can book this course if they need butler department help. We offer the course in different levels. The levels depend on the skills and experience of your staff. We will teach the team how to work together. Also, we will show them how to provide excellent service for your discerning clientele.
Butler department help – our way to understand your needs
Initially, when you contact us, we have a consultation with you. Secondly, we will discuss you training requirements. Thirdly, when you need butler department help, we come in. Naturally, this may be to improve guest service. It may also be to introduce a new butler style service for their guests. In fact, the courses we provide are tailored to meet the requests we receive. Also, if you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to evaluate the service standards and style you have. Interestingly, we will point out and recommend ways to improve your hotel’s service. Moreover, we will highlight the resort or property’s uniqueness. Finally, a curriculum can or may therefore be developed on the spot.
Butler department help – keep it going for years
Impressively, our Hotel Service Training Company program includes an option to train a head trainer. Of course, this way you can continue to educate your team or new team members on an ongoing basis.
Butler department help – long and short courses
Uniquely, our Hotel Service Training program is delivered on site at your hotel or resort. As a result, we (and you) get to see the students/workers in action after and/or during the training to ensure the highest of quality.
Butler department help – Why us?
Needless to say, we all know that excellent hotel service is hard to find these days. And to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Obviously, your management/head butler must be the best of the best. Last but not least, this sets the tone for the entire hotel.
We will teach your team to be:
first of all, connected.
thirdly, great with one-on-one service or team service.
also, run from the top down.
of course, systematic.
finally, able to get enjoyment out of service.
Actually, we cannot stress the importance of Emotionally Intelligent and Spirited Staff. And to get a perfect service team you need staff with training, understanding and common sense. Importantly, all service staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness. Of course, we shall help your team gain the confidence and understanding of this.
Up your ratings on trip advisor with us
Of course, all the top rating hotels on trip advisor are up there due to their level of service. Actually, this is the ONE most important factor in guest satisfaction. We all know that to offer good service you need good staff and to get good staff you need systems, training and quality control. In fact, this is what we offer at our Hotel Butler Training Company. Impressively, we will see that your team are:
of five-star standard when we leave
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
Our courses entail:
Interestingly, we run our courses with theory and practical elements. Also, we do role play and group work. Actually, you get assessed as you go along.
What is on offer?
Food and Beverage excellence
Also, Protocol and Etiquette
Hotel Butler excellence
Of course, Guest etiquette
Importantly, Setting up a Butler department
Interestingly, Body Language
Garment Care and Laundry (Valeting)
Finally, Silver service
Actually, our Butler department Training program is designed to ensure that the level of training meets the service needs of the hotel. Also, the program will be tailored to the specific needs of your hotel or resort. Last but not least, our Butler department help is also available for restaurants and private member’s clubs.