Butler Training

In brief, contact the Butler Training Academy today to book your course with us. Phone: +44 (0) 2032900142 or info@bespokebureau.com

Bespoke Bureau & The British Butler Academy have been running successful butler training courses for almost 20 years (since 2007). Uniquely, our teachers travel to you, your home, yacht or hotel. We conduct tailored courses to your exact needs all year around and globally.

Butler Training

Why Butler training with The British Butler Academy?

First of all, our famous Elite service training will help you and your establishment reach new heights. Moreover, since we are known as world leaders, our certificates speak volume. Especially relevant is how we create individual courses suitable for you. Needless to say, we see to the needs of each unique clients. We travel to conduct training for hotels (pre opening or operating), yacht crew, VIP homes and individuals. Additionally, we are pleased to inform you that we run our training all year around. Most noteworthy may be that are well established globally and can travel to all corners of the world to deliver the training.

We have the following specialist teachers available:

  • First of all, hotel butler service expert teachers.
  • Yacht interior and yacht service experts
  • Moreover, we have butler department set up consultants available
  • Of course, front of house and service expert trainer
  • Also, housekeeping excellence teachers
  • Impressively, many Silver Service teachers
  • Furthermore, we have laundry maid and valet teachers
  • Last but not least, we offer mystery shoppers and quality controllers

Students doing practical elements

Who can book our butler training?

  1. Private individuals looking to join the trade
  2. 5 Star hotels and resorts
  3. Households seeking to improve their staffs’ skills and knowledge
  4. Yacht crew
  5. Pre-opening high-end establishments
  6. Luxury retailers
  7. Brands looking to improve their guest or customer service

Where is the training held?

Uniquely, in all instances, we will come to your premises and deliver the training in your own environment because this is the place where we believe you or your staff will learn the most. Similarly, the training can be held in any location you wish due to our flexible curriculums.

Our Butler Hotel Training focus on:

  • First of all, Elite Service Professionalism
  • Secondly, Service language
  • Thirdly, Service Etiquette and Protocol
  • Hygiene standards
  • Moreover, Personal presentation
  • Communication skills including conversation and listening
  • Body language and eye contact
  • Posture and dress code
  • Last but not least, Etiquette and Service language excellence

Example modules

Below, you can see a selection of the standard modules on offer. Noteworthy is that we tailor each program to your exact needs and will make your training course relevant to your wishes, aims and goals.

Module 22 – Guest Service
Introduction Guest Service
Guest Service Etiquette
Discretion
Personal Etiquette
Posture
Communication
Guests Visiting
The importance of your body language
Invitations, RSVPs, Refusals & Thank yous
Dress codes and Formal Attire
Module 24 – Table Management

Catering Linen
Laying Tablecloth & Napkin
Identifying Position Points
Cutlery, Flatware, Crockery & Glasses
Sample Presentations – Breakfast, Lunch & Dinner
How to Clean, Polish and Store Glasses
Examples Glass Layouts
The Butler Stick
How to Seat Guest

Module 33 – The Elite Hotel Butler – 3
Escorting Guests
How to Offer Hot or Cold Towel
Laundry – Packing and Delivery of Guest Laundry
Cleaning a Suite
Turndown Service
Arranging Toiletries and Make up for Guest
How to Run a Bath for Guest
Packing Suitcases for your Guest
Unpacking Suitcases
Brushing Clothes
How to Iron, Press & Fold Garments
Polishing Shoes
How to Tie a Gentleman’s Tie
How to Tie a Gentleman’s Bow Tie
Last but not least, how to help Guests with Coats & Jackets
Module 34 – Above and Beyond
The Best of Butlers
Elite Guest Service
Unobtrusive Service
Personal Conduct
Manners Matter
Going the Extra Mile
Proactivity over Reactivity
Anticipating Guest Needs
Dealing with Last Minute Changes
How to Deal with Stressful Situations
Short- & Long-Term Stress Plan
Gift Wrapping
Creating Luxury Experiences for Guests
Luxury Items Knowledge
Handwritten Guest Notes
Module 35 – Guest Service Psychology
What is Guest Service Psychology?
Creating Your Own Luxury Service Brand
Reading your Guests
Eye contact, Facial Expressions & Body Posture
9 Simple Techniques to Read a Guest
Body Language
The 4 Styles of Guests and How to Read them
The 4 Step Guest Interaction System
Guest Interaction System Exercise
Reading how long a guest wants to dine
Anticipating Guest Needs
The Emotionally Intelligent Butler
Learn with the best

Join the training to learn the amazing skills of Butling!

Finally, we look forward to hearing from you soon. Welcome! 

Kind Regards,

The British Butler Academy

Phone: +44 (0) 2032900142 or info@bespokebureau.com

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