First of all, welcome to British Butler Academy’s courses for hotel staff training. If you are looking to find Hotel Staff Training done in a 5 star way, look no further. Uniquely, we offer an excellent range of theoretical and practical (hands on) luxury service training courses.
Find Hotel Staff Training – educate your hotel staff with us
First of all, you will receive the latest training from our most experienced Butler and 5 Star Hotel service tutors.
Secondly, our range of Hotel staff service courses are available across the globe and we also provide hotel staff training courses to suit individual needs.
Thirdly, to increase your ratings on trip advisor, you should book your training with us.
How it works
Of course, our Hotel Staff Training programme is tailor-made for 5 star Hotels or Resorts. As a result, your staff will establish perfect skills to deliver a 6 star service to all guests and visitors with utmost finesse and confidence.
Interestingly, we use theory as well as hands on/practical learning. Of course, this includes role play. This way, the students can learn how to handle all aspects of traditional and modern butler service.
Uniquely, the modules can be selected and combined individually. Moreover, they can be tailored to fit particular corporate needs or the Hotel/company objectives.
Who is looking to find Hotel Staff Training and who do we train?
This programme is designed for existing Hotel staff
Front of house workers
Those looking to join the 5 star hotel industry
What will you learn?
Of course, the overall objective of the staff training Programme for Hotels is to develop the performance of the Hotel Team. Interestingly, we cover the following critical areas of operation and much more:
First of all, concierge skills – handling of business and personal travel arrangements, knowledge of tours, tourist attractions, local businesses, venues and special events, offering solutions or recommendations.
Secondly, communication skills – Within the team, with guests including cultural awareness and interpersonal communication.
Thirdly, food and beverage skills – all F&B Butler service skills required including drinks service, room service skills and essential F&B background knowledge.
Of course, housekeeping and Valet skills – Standards of room, suite and villa presentation and all aspects of valet services, including packing and unpacking.
Impressively, the aim of the training is to get all Butler students to understand their role. Moreover, to learn the requirements to successfully perform all their duties as 6 star hotel staff. In fact, all participants will be assessed as we go along. Last but not least, we will see that they are fully competent when we leave. Similarly, we will see that they can fulfil all duties expected by VIP clients and guests standards of 5 star Hotels.
How long is the Hotel training for?
First of all, the programme is tailor made specifically for each individual property depending on size, staff and services to be provided. Generally, our bespoke Hotel Butler Training will take between 5 – 14 days. However, you decide what suits you and we will come to you and deliver as per your wishes.
What are the benefits when you find hotel staff training companies such as ours?
Obviously, the Hotel staff student participants will gain skills, expertise and confidence to provide a seamless 6 star service. Similarly, it will be performed to the required and expert standard and your guests will be happy.
Amazingly, the Hotel Staff training we offer is very interactive and full of role play and fun. In fact, the trainees will genuinely enjoy the training and being put through their paces.
Last but not least, the training will give your Hotel staff the confidence they need to meet and exceed your guest’s expectations.
What else can we do for you?
As the name of our company suggests (Bespoke Bureau), we are flexible and can tailor make training courses, workshops and troubleshoot sessions to meet your hotel or property’s individual needs and requirements.
Butler troubleshooting for Hotels: Bespoke Bureau provides personalised consultancy reviews of existing housekeeping and Butler departments at your hotel in order to identifying potential problems you may have and improve them to perfection.
Setting up a Butler or Housekeeping Department: The Bespoke Bureau Butler departments will manage or assist with the setting up of the Butler department or housekeeping/maid department of your hotel at the pre-opening phase or complete a full hotel opening.