Hotel Staff Training Provider Bespoke Bureau

In brief, when looking for a reputable Hotel Staff Training Provider, look no further. We have teachers available all year around who can come to your premises on long or short notice. Contact us on +442032900142 or info@bespokebureau.com for more information on how to book your hotel staff training with us today.

Impressively, The British Butler Academy is a Top Training Company in service. We offer courses in all Hotel Service and Corporate Luxury Service. Furthermore, we are an accredited and recognized School with an outstanding reputation. Needless to say, our Hotel Service Training Company is popular with resorts and Hotels across the globe. Interestingly, we operate in Europe, Asia, America and all other corners of the globe.

Our teachers focus

Our Elite Head trainers focus on:

• Hygiene standards
• Personal presentation
• Communication skills including conversation and listening.
• Body language and eye contact.
• Posture and dress code.
• Etiquette & Service language excellence.

Who can book?

Any hotel, resort or high end retailer can book a course with us and have their staff certificated and perfected. . We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.

The Hotel Staff Training Provider who listens and understands your needs

Obviously, when you contact us, we will initially have a consultation with you. Needless to say, we will discuss you training requirements. Of course, the courses we provide are tailored to meet the requests we receive but if you are not sure what you need, then we can also help. Interestingly, we will point out and recommend ways to improve your hotel’s service. Moreover, we can highlight the resort or property’s uniqueness.

Hotel Staff Training will keep you going for years.

Our Training Company Hotel Service includes an option to train the trainer or manager. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.

Duration of the Hotel Staff Training

Our Hotel Service Training program is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.

Why us?

Because, we all know that excellent hotel service is hard to find these days. Obviously, to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Also, your management/head butler must be the best of the best. As a result, this sets the tone for the entire hotel.

We will make your team:

• connected
• committed
• Great with one-on-one service or team service.
• Run from the top down.
• Systematic.
• Consistent.
• Able to get enjoyment out of service.

The importance of Hotel Staff Training

Training Company Hotel Service – Focus on Emotional intelligence

We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain the confidence and understanding of this.

Up your ratings on trip advisor – use us as your Hotel Staff Training Provider

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control. This is what we offer at our Hotel Butler Training Company. We will see that your team are:

• of five-star standard when we leave
• able to think things through before acting
• have a sense of priority
• able to pay attention to detail
• able to follow-through
• highly efficient
• caring

Hotel Staff Training – Topics and modules

• Protocol and Etiquette
• Concierge training
• Hotel Butler excellence
• Guest etiquette
• Setting up a Butler department
• First Impressions
• Body Language
• Guest Arrival
• Garment Care and Laundry
• Table service
• Silver service

Needless to say, our program is designed to ensure that the level of training meets the service needs of the hotel. Moreover, the program will be tailored to the specific needs of your hotel or resort.

How to book

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on how we work.

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

Phone: +442032900142

bespokebureau.com