Contact us on +442032900142 or info@bespokebureau.com for more information on our Resort Butler training courses
Our Elite Head trainers focus on:
Hygiene standards
Personal presentation
Communication skills including conversation and listening.
Body language and eye contact.
Posture and dress code.
Etiquette & Service language excellence.
Our Resort Butler training
Uniquely, our Elite teachers focus on:
Hygiene standards and personal presentation
Communication skills and conversation and listening.
Body language and eye contact.
Posture and dress code.
Etiquette and Service language excellence.
Resort Butler training – The Butler’s role:
Needless to say, it is the butler’s responsibility to understand the guests needs. Also, he or she will be in charge of making sure they are kept happy at all times. Obviously, this can be a tall order and requires utmost confidence, patience, training and excellence. Also, they will need to be able to trouble shoot and problem solve. Moreover, you will need to think one step ahead. Finally, our Hotel Butler training course is known to educate the world’s Elite butlers.
Who can book?
Hotels and Resorts can book this course if they already have a department for butlers or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.
Our way to understand your needs
First of all, when you contact us, we will initially have a consultation with you. Over the phone or in person. Secondly, we will discuss you training requirements and needs for your Resort. Thirdly, we will also then send you a proposal that we see fit.
Butler training – that will keep you going for years.
Needless to say, our Training Company Hotel Service program includes an option to train a head trainer at your premises. As a result, you can continue performing, reviewing and educating your team or new team members on an ongoing basis. Moreover, we can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Resort Butler training – Why?
Obviously, we all know that excellent hotel service is hard to find these days. Of course, to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Needless to say, your management/head butler must be the best of the best. As a result, the tone will be set for your hotel.
Our Resort Butler training is developed to teach your team to be:
connected
committed
Great with one-on-one service or team service.
Run from the top down.
Systematic.
Consistent.
Able to get enjoyment out of service.
We teach emotional intelligence
Importantly, we cannot stress the importance of emotionally intelligent and spirited Staff. In order to get a perfect service team you need staff with training, understanding and common sense. Moreover, the service staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness.
Up your ratings on trip advisor with our Resort Butler training
Obviously, the top rating hotels on trip advisor are up there due to their level of service. Moreover, this is the ONE most important factor in guest satisfaction. In fact, it is even more important than state of the art design. In order to offer good service you need good staff and to get good staff you need systems, training and quality control. Impressively, the above is that what we offer at our Hotel service training company.
Obviously, we will see that your team are:
of five-star standard when we leave
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
highly efficient
caring
What our training entails:
We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:
Importantly, we will show you how to wow with first Impressions
Of course, body language is an important part of the training.
Needless to say, we teach guest arrival expertise.
Also, garment care and laundry
Last but not least, we teach table setting and silver service excellence.
Our Resort Butler training courses program is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.
We process personal details and use cookies on our website in accordance with our Integritetspolicy. Some cookies are necessary to give you access to the website, while others are used to improve your user experience and are optional to accept. InställningarSpara ditt valAcceptera alla
Dina kakor
Some cookies are necessary for you to access the website, while others are used to improve your experience and are voluntary to accept. Below you can choose whether you consent to our use of cookies to activate and analyse the provisioning of functionalities from a third party (e.g. plugins for social media) och improve your user experience by analysing your use of the website.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
_cfuvid
session
Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services
cookielawinfo-checbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement
1 year
Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent
1 year
CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
JSESSIONID
session
New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application.
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Cookie
Duration
Description
__cf_bm
30 minutes
Cloudflare set the cookie to support Cloudflare Bot Management.
_zcsr_tmp
session
Zoho sets this cookie for the login function on the website.
yt-remote-cast-available
session
The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player.
yt-remote-cast-installed
session
The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.
yt-remote-fast-check-period
session
The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.
yt-remote-session-app
session
The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
yt-remote-session-name
session
The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.
ytidb::LAST_RESULT_ENTRY_KEY
never
The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie
Duration
Description
_ga
1 year 1 month 4 days
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*
1 year 1 month 4 days
Google Analytics sets this cookie to store and count page views.
_gat_UA-*
1 minute
Google Analytics sets this cookie for user behaviour tracking.
_gid
1 day
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
CONSENT
2 years
YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.
vuid
1 year 1 month 4 days
Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Cookie
Duration
Description
test_cookie
15 minutes
doubleclick.net sets this cookie to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE
5 months 27 days
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.
VISITOR_PRIVACY_METADATA
6 months
YouTube sets this cookie to store the user's cookie consent state for the current domain.
YSC
session
Youtube sets this cookie to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt-remote-device-id
never
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
yt.innertube::nextId
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests
never
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.