Service Etiquette Training
Service Etiquette Training
Bespoke Bureau & The British Butler Academy offer Service Etiquette Training. We are a mobile academy where the teacher will come to you.
We offer exclusive service training courses in all types of service techniques. We have teachers who travel all around the year to you. They can come to you for a short period on a long period. Contact us for more information on how our Training works on: +442032900142 or info@bespokebureau.com
The British Butler Academy – Service Etiquette Training
The British Butler Academy and Bespoke Bureau offer award-winning Service Etiquette Training. We do recruitment and training courses in all Private Service and Corporate Luxury Service settings. We are a School with an outstanding reputation. Our Service Etiquette Training is popular with resorts and Hotels across the globe but also with individuals and private homes. We work in all corners of the globe.
In fact, training in this field can be hard to find. We therefore suggest that you come to us. Actually, we are the only service training school in the UK where the teacher comes to you.
Over the years, we have trained the world’s service elite in etiquette. Also, we know that people who hire service staff are the hardest clientele to please. In order to ensure total satisfaction, you need to offer them a personal service. As a result, service workers must be the best of the best. Of course, this requires training. Last but not least, your training will set the tone for your entire carer.
Uniquely, our courses are private courses for individuals or groups. Either in their workplace, yacht or home. Online courses can be booked to where the tutor meets you face to face via the web.
The Bespoke programs
Our Elite trainers focus on:
- Service Etiquette
- British etiquette and style
- Hygiene standards
- Uniform vs no uniform
- Silver service & Butler Service
- Speak the proper service language
- British Accent training
- Personal presentation
- Communication skills
- Body language and eye contact
- Service the V VIP
- Posture and dress code
- Etiquette & Service language excellence
- Much much more.
Why train in service etiquette training?
First of all, the Course will teach you first class service with a 5 star attitude. Whether you already have experience in the service industry or are looking to move into the industry, rest assured that his is the training course for you. Uniquely, you will probably easier find work after qualifying with us. Finally, our training course provides beginners, professionals and intermediates the necessary service etiquette skills needed to do a great job in the industry.
Requirements in the service job
It is the service staffs responsibility to understand the guests needs. This can be a tall order and requires:
- service etiquette
- confidence
- patience
- training excellence.
Needless to say, the staff member will need to be able to problem solve. Furthermore, he or she needs to think one step ahead. With the above in mind, our Service Etiquette Training is known to educate the world’s Elite butlers.
Who can book our Service Etiquette Training
Uniquely, Hotels and Resorts can book this course. In fact, so can all other people. Private homes that hire service staff and individuals in the industry or looking to move in to the industry. Interestingly, we offer the course in different levels depending on the skills and experience of your staff. Moreover, we will teach the team how to work together and give excellent service for your discerning clientage.
Understanding your needs – Our call!
First of all, when you contact us, we will consult with you. Over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a service style for their guests.
Development of courses:
Uniquely, the courses we give are tailored to meet the requests we receive. Also, if you are not sure what you need then we can also help. In such instances, a Head trainer can come to you and spend time with the management to check the service standards and style you have. Similarly, we will point out and recommend ways to improve your hotel’s service. Of course, we will also highlight the resort or property’s uniqueness. Last but not least, a curriculum can be developed on the spot.
Skills that will keep you going for years.
Additionally to our standard modules, we include an option to train a head trainer. This way you can continue educating your team. We can also come back and visit you several times every year. To make sure that the level of service is kept high consistently.
How does the Service Etiquette Training work?
In fact, our Training program is delivered on site at your hotel or resort. Interestingly, the course can be delivered in 7 days or longer. However, we would typically recommend that you let each group of 10-15 have 5-7 days of training each with at least 1 follow-up later.
Why us?
Of course, we all know that excellent hotel service is hard to find these days. Also, to ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Needless to say, your staff must be the best. Obviously, this sets the tone for the entire hotel. Impressively, the Service Etiquette Training we offer have excellent references from previous training courses. Both from hotels and private clients from across the world.
Your Service Etiquette Training is developed to teach your team to be:
- connected
- committed
- Great with one-on-one service or team service.
- Run from the top down.
- Systematic.
- Consistent.
- Able to get enjoyment out of service
Up your ratings on trip advisor with our Service Etiquette Training
Importantly, all the top rating hotels on trip advisor are up there due to their level of service. Actually, this is the ONE most important factor in guest satisfaction. In fact, much more important than state of the art design. Also, to offer good service you need good staff. Moreover, to get good staff you need systems, training and quality control.
We will see that your team are:
- first of all, of five-star
- Secondly, able to think before acting
- thirdly, have a sense of priority
- also, able to pay attention to detail
- moreover, able to follow-through
- obviously, highly efficient
- finally, caring
What our Service Etiquette Training entail:
We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:
Snippet from the modules:
- Impressively, Food and Beverage excellence
- Also, Protocol and Etiquette
- Importantly, Concierge training
- Also, Hotel Butler excellence
- Obviously, Guest etiquette
- Moreover, Setting up a Butler department
- Of course, Setting the Scene
- Needless to say, First Impressions
- Also, Body Language
- Guest Arrival
- Uniquely, Garment Care and Laundry
- Table service
- Finally, Silver service
Needless to say, our Training program is designed to make sure that the level of training meets the service needs of the hotel. Of course, the program will be tailored to your needs.
How to book:
Last but not least, contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information.
Watch a video from our training here
Thank you!
Bespoke Bureau & The British Butler Academy
Main phone: +442032900142