Needless to say, we are a Top Training Company Hotel service provider. Moreover, we offer courses in all Private Service and Corporate Luxury Service. Noteworthy is that we are an accredited and recognized School with an outstanding reputation. Of course, our Hotel Service Training Company is popular with resorts and Hotels across the globe. Impressively, we operate in Europe, Asia, America and all other corners of the globe. Finally, our course teaches your staff all the skills needed to run or set up a butler department.
Our Bespoke Training Company
Importantly, our Elite teachers focus on:
Communication skills including conversation and listening.
Body language and eye contact.
Posture and dress code.
Etiquette & Service language excellence.
Who can book?
Any hotel, resort or high end retailer can book a course with us and have their staff certificated and perfected. Also, we offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.
Our way to understand your needs
First of all, when you contact us, we will initially have a consultation with you. Also, we will discuss you training requirements. Following that, we will send you a proposal that we see fit and if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. As a result, we can carry out the training to the exact requirements of each individual property. Obviously, this may be to improve guest service or to introduce a new butler style service for their guests. Needless to say, we see to your unique requirements, whatever they may be.
Our Training will keep you going for years.
Our Training Company Hotel Service includes an option to train the trainer or manager. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
How long are the courses?
Our Hotel Service Training program is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.
We all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. This sets the tone for the entire hotel. The Training Company Hotel Service has excellent references from previous training courses from hotels all across the globe.
The Training Company’s courses are developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Able to get enjoyment out of service.
Focus on Emotional intelligence
Importantly, we cannot stress the importance of Emotionally Intelligent and Spirited Staff. In order to get a perfect service team you need staff with training, understanding and common sense. Obviously, all service staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness. Finally, we will obviously help your team gain the confidence and understanding of this.
Up your ratings on trip advisor
Needless to say, all the top rating hotels on trip advisor are up there due to their level of service and this is the ONE most important factor in guest satisfaction. Of course, it is much more important than state of the art design and to offer good service you need good staff. In order to good staff you need systems, training and quality control. As a result, our training is developed to ensure your staff are the best of the best.
Obviously, we will see that your team are:
Of course, of five-star standard when we leave
Importantly, able to think things through before acting
Also, to have a sense of priority
Needless to say, able to pay attention to detail
Uniquely, able to follow-through
Impressively highly efficient
Last but not least, caring
What is on offer with us?
Food and Beverage excellence
Protocol and Etiquette
Hotel Butler excellence
Setting up a Butler department
Setting the scene and first impressions
Garment Care and Laundry
Table setting and table service
Last but not least, silver service
Needless to say, our Hotel staff training program is designed to ensure that the level of training meets the service needs of the hotel. Finally, the program will be tailored to the specific needs of your hotel or resort.