Hotel service training courses

Contact us on +442032900142 or info@bespokebureau.com for more information on on hotel staff training and how to book a world leading course with the hotel service training courses.

Hotel service training courses with us

Of course, we all know that excellent hotel service is hard to find these days and to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Needless to say, your management/head butler must be the best of the best and this sets the tone for the entire hotel. Finally, our Butler department set up help Company has excellent references from previous training courses from hotels all across the globe.

Our Elite trainers at the Hotel service training courses focus on:

• First of all, personal presentation
• Secondly, communication skills
• Thirdly, body language
• Of course, posture and dress code
• Also, etiquette
• Importantly, service excellence
• Finally, much much more

The role of the hospitality worker:

Of course, it is the hospitality staff’s responsibility to understand the guests needs. Needless to say, you will be in charge of making sure they are kept happy at all times. Actually, this can be a tall order and requires utmost confidence, patience, training and excellence.

Who can book the hotel service training courses?

Interestingly, Hotels, Resorts and restaurants can book this course if they already have a department for butlers or are looking to set one up. Also, we offer the course in different levels depending on the skills and experience of your staff. Moreover, we will teach the team how to work together and provide an excellent service for your discerning clientele. Also, we offer Butler training for service staff of all levels. Uniquely, we have training for housekeepers, maids, front of house, concierge and much more. Finally, no requirement is too big or too small for us.

Our way to understand you

Obviously, when you contact us, we will initially have a consultation with you and this happens over the phone or in person. Moreover, we will discuss you training requirements for your venue. Following that, we will then send you a proposal that we see fit and if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. Of course, this is in order to later carry the training to the exact requirements of each individual property. Importantly, this may be to improve guest service or to introduce a new butler style service for their guests.

Tailored training

Impressively, the courses we provide are tailored to meet the requests we receive and if you are not sure what you need then we can also help. In such instance, a Head trainer will come to you and spend time with the management to evaluate the service standards and style you have. Impressively, we will point out and recommend ways to improve your hotel’s service. Furthermore, we will highlight the resort or property’s uniqueness and a curriculum can or may therefore be developed on the spot.

Content building

If you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. The courses we provide are tailored to meet the requests we receive. We will point out and recommend ways to improve your hotel’s service. We will highlight the resort or property’s uniqueness.

A course that will keep you going for years

Our hotel service training courses offer a ‘Train the trainer’ programme. It includes an option to train a manager at your premises so that he or she can then deliver on-site training for your staff in the future. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.

Location

Interestingly, our Butler training for service staff is delivered on site at your hotel or resort. Finally, the course can be delivered in 3 days or longer.

We will teach your service team to be:

• connected
• committed
• Great with one-on-one service or team service.
• Run from the top down.
• Systematic.
• Consistent.
• Able to get enjoyment out of service.

Up your ratings

Needless to say, all the top rating hotels on trip advisor are up there due to their level of service. Of course, this is the ONE most important factor in guest satisfaction. Even much more important than state of the art design. In order to offer good service you need good staff and to get good staff you need systems, training and quality control. As a result, our training is developed to offer exactly that. Finally, we will see that your team are:

• of five-star standard when we leave
• able to think things through before acting
• have a sense of priority
• able to pay attention to detail
• able to follow-through
• highly efficient
• caring

By the time we leave, we will see that your team are:

• of five-star standard when we leave
• able to think things through before acting
• have a sense of priority
• able to pay attention to detail
• able to follow-through
• highly efficient
• caring
  

  

Sample training modules:

• Food and Beverage excellence
• Protocol and Etiquette
• Concierge training
• Hotel Butler excellence
• Guest etiquette
• Setting up a Butler department
• First Impressions
• Body Language
• Guest Arrival
• Garment Care and Laundry (Valeting)
• Table service
• Silver service

Our Hotel service training is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.

How to book:

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information.

Watch a video from our Hotel service training training courses

Thank you!

Main phone: +442032900142

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