Hotel Service Staff Training

Book your tailored Hotel Service Staff Training to get your hotel staff to excel fast. Needless to say, we think you should contact us for more information on how our British Butler Academy operates on: +442032900142 or info@bespokebureau.com 

First of all, our Elite Hotel Service Staff Training is available for hotels and other luxury settings. Secondly, our excellent service experts travel across the globe to do teaching. Finally, the training is conducted in corporate settings, hotels, private houses and other establishments.

Additionally, we have teachers who travel all around the year to you. They can come to you for a short period on a long period.

The British Butler Academy – Hotel Service Staff Training

The British Butler Academy and Bespoke Bureau offer award-winning Training Service Hotel Staff. We do recruitment and training courses in all Private Service and Corporate Luxury Service settings. We are an accredited School with an outstanding reputation. Our Butler service Hotel Company is popular with resorts and Hotels across the globe. We work in all corners of the globe.

The Bespoke programs

Our Elite trainers focus on:

• First of all, hygiene standards
• Secondly, personal presentation
• Thirdly, communication skills
• Also, body language and eye contact
• Furthermore, posture and dress code
• Of course, etiquette & Service language excellence
• Finally, much much more.

Hotel Service Staff Training – The Butler’s role:

It is the butler’s responsibility to understand the guests needs. This can be a tall order and requires:

1. confidence
2. patience
3. the ability to let things wash over you

Hotel Service Staff Training

He will need to be able to problem solve. He needs to think one step ahead. Our Butler service Hotel training Company is known to educate the world’s Elite butlers.

Who can book our British Butler Academy – Training in Elite service?

Hotels and Resorts can book this course if they butler department or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and give an excellent service for your discerning clientage.

Understanding your needs – Our call!

First of all, when you contact us, we will consult with you. Over the phone or in person. Secondly, we will discuss you training requirements. Following that, we will send you a proposal that we see fit. Moreover, if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

Uniquely, our courses are tailored to meet the requests we receive. Also, if you are not sure what you need then we can also help. In such instances, one of us will come to you and spend time with the management to check the service standards and style you have. Correspondingly, we will point out and recommend ways to improve your hotel’s service and also highlight the resort or property’s uniqueness.  Finally, we are proud to be able to develop your curriculum more or less on the spot.

Skills that will keep you going for years

Additionally to our standard modules, we include an option to train a head trainer. This way you can continue educating your team. We can also come back and visit you several times every year. To make sure that the level of service is kept high consistently.

How does the Hotel Service Staff Training work?

Of course, our Elite program is delivered on site at your hotel or resort. Furthermore, you can send your team to us in the UK if you prefer. The course can be delivered any length of time that you request.

Why us?

Needless to say, we all know that excellent hotel service is hard to find these days. To ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Of course, your service staff must be the best. This sets the tone for the entire hotel. Impressively, The Butler Hotel Training courses we offer have excellent references from previous training courses. From hotels and private clients from across the world.

The Hotel Service Staff Training developed to teach your team to be:

• Connected
• Committed
• Great with one-on-one service or team service
• Run from the top down
• Systematic
• Consistent
• Last but not least, able to get enjoyment out of service

Importance of Staff Training

We cannot stress how important it is to have Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain confidence and understanding of this.

Up your ratings on trip advisor with our Hotel Service Staff Training

All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control.

We will see that your team are:

• of five-star
• able to think before acting
• have a sense of priority
• able to pay attention to detail
• able to follow-through
• highly efficient
• caring
  

  

What our Training entails:

We run our courses with theory and practical elements. We do role play and group work. You get assessed as you go along. A few examples of what you can expect to get:

Snippet from the modules:

• Food and Beverage excellence
• Protocol and Etiquette
• Concierge training
• Hotel Butler excellence
• Guest etiquette
• Setting up a Butler department
• Setting the Scene
• First Impressions
• Body Language
• Guest Arrival
• Garment Care and Laundry
• Table Service
• Silver Service

Our Training program is designed to make sure that the level of training meets the service needs of the hotel. The program will be tailored to your needs.

How to book our Training Service Hotel Staff

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on our Training Service Hotel Staff

Watch a video from our training here

Thank you!

Main phone: +442032900142

bespokebureau.com