Butler department training

Contact The British Butler Academy on +442032900142 or info@bespokebureau.com for more information on how to book Butler department training with us.

Butler department training for your increased top reputation

Our courses focus on:

• Hygiene standards
• Personal presentation
• Communication skills including conversation and listening.
• Body language and eye contact.
• Posture and dress code.
• Etiquette & Service language excellence.
• Elite service providing.

The Butler’s role:

Needless to say, it is the butler’s responsibility to understand the guests needs. Obviously, the butler is in charge of making sure your guests are kept happy at all times. Of course, this can be challenging and requires utmost confidence, patience, training and excellence. Moreover, the butler needs to be able to trouble shoot and problem solve as well as to think one step ahead. As a result, our Hotel Butler training courses are developed to ensure that your butlers become the best int he world and we are known to educate the world’s elite butlers.

Who can book our courses?

First of all, hotels, resorts and restaurants can book this course. Also private members clubs and yachts. Interestingly, we can help whether you  already have a department for butlers or are looking to set one up. Moreover, we offer the course in different levels depending on the skills and experience of your staff. Needless to say, we will teach the team how to work together and provide an excellent service for your discerning clientele. Also, we offer Butler training for service staff of all levels. Not only is the training available for butlers but we also offer training of housekeepers, maids, front of house, concierge and much more. Finally, no requirement is too big or too small for us.

Our way to understand your needs

Initially, when you contact us, we will have a consultation with you. Of course, we will discuss your unique training requirements for your Butler training. Then, we will then send you a proposal that we see fit and if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. As a result, we will be able to carry out the training to the exact requirements of each individual property. Similarly, the courses we provide are tailored to meet the requests we receive.

Our Butler training will keep you going for years.

Uniquely, we also offer you the chance to train a trainer at your premises. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. Importantly, we can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.

Butler department training – locations

Impressively, our Butler training for service staff is delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer.

Why use us?

Well, we all know that excellent hotel service is hard to find these days. In order to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Needless to say, your staff must be the best of the best and this sets the tone for the entire hotel.

Our Butler courses are developed to teach your team to be:

• connected and committed
• Great with one-on-one service or team service.
• Run from the top down.
• Systematic and consistent.
• Able to get enjoyment out of service.

Butler training for emotional intelligence

We cannot stress the importance of Emotionally Intelligent and Spirited Staff. In order to get a perfect service team you need staff with training, understanding and common sense. Of course, all your staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness.

Up your ratings on trip advisor with our training

Needless to say, all the top rating hotels on trip advisor are up there due to their level of service. Importantly, this is the ONE key factor in guest satisfaction and it is for example much more important than state of the art design. Obviously, to offer good service you need good staff and to get good staff you need systems, training and quality control. As a result, our training is set up in a way to ensure the above requirements for your staff. Therefore, we will see that your team are:

• of five-star standard when we leave
• able to think things through before acting
• have a sense of priority
• able to pay attention to detail
• able to follow-through
• highly efficient
• caring

We run our courses with theory and practical elements. We do role play and group work. Uniquely, we will assess your team as they go along. A few examples of what you can expect to get:

Butler department training – sample topics with us:

• Food and Beverage excellence
• Protocol and Etiquette
• Concierge training
• Hotel Butler excellence
• We teach the important guest etiquette and service etiquette
• Setting up a Butler department
• Setting the Scene and first Impressions
• Body Language
• Guest Arrival
• Garment Care and Laundry
• Table Setting, table service and silver Service

Our Butler department is designed to ensure that the level of training meets the service needs of the hotel. Obviously, the program will be tailored to the specific needs of your hotel or resort.

How to book

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information on Butler department set up for your at your premises.

Watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy

bespokebureau.com