Hotel Butler Training

Now that you have found us, our Hotel Butler Training is sure to either help with your new butler department set up or to excel your hotel butlers up to the highest of levels. In fact, our excellent butler trainers travel across the globe to perform miracles for your team. To summarise, we conduct Butler training for corporate and private settings, hotels, private houses and other establishments. Additionally, we have teachers who travel all around the year to you. Correspondingly, they can come to you for a short or long period. Contact us for more information on how our Hotel Butler Training works on: +442032900142 or info@bespokebureau.com 

Hotel Butler Training Goal

Our hotel butler training goal is to teach relevant top skills needed for staff working in the world’s luxury service market. A well-trained butler department can make the difference for guests who have a lot of choices of what property to book for their next trip.

In the past, the hospitality industry was more about location and staff hard skill proficiency. Staff were judged on how accurately the table was set, the towels folded and the bed turned down. Today, that is not enough to differentiate your property from other global luxury brands. The luxury traveler is seeking cross-cultural communication, common sense and strong soft skills in their butlers. Especially proactivity and flexibility.

Training options

1. Standard modules. Choose between 20+ service modules that are already created for 5 star hotels such as yours. This program has proven to up the game for existing butler teams but also successful as the fundamental starting point for many hotel butler departments.
2. Bespoke training. This is when we prepare and deliver a butler training program that meets the hotels specific objectives, and the unique needs of your clients. This solution is very effective when you have very specific requirements and standard operating procedures you wish to train your staff to.

Why choose us?

The key advantage to partnering with us is our wealth of knowledge of the private service industry. We have a long history of working with high-net-worth clients. We fundamentally understand these type of clients and what they are looking for because of our daily exposure to them and how they live in their homes. Moreover, we have extensive experience educating, recruiting, placing, and training private service professionals to work in our clients’ residences and estates. Also, we have a strong understanding of the service level expectations in our clients’ private households, which best positions us to advise on how they expect to be treated when outside the comfort of their own home. When your employees are trained and understand this, you become intuitive to their needs and indispensable in their lives.

Who are we?

The British Butler Academy is a mobile academy, offering hotel butler training and training for staff in Private HNW houses worldwide. We tailor and implement training programs that ensure superb guest experiences. Needless to say, training your staff is the way to gain service excellence. An investment in your staff is an investment in your guests.

We have been developing Bespoke training programs from scratch as well as offered our standard training program for a long time. Our delivery of butler training can be as you wish.

We offer a number of standard modules that enable the participants to create the discrete and luxury environment your refined guests are expecting.

Our History

Needless to say, choosing the right hotel butler training company may be hard. We have been around since 2003 and have operated countless butler training courses for VIP hotels, Yachts and Private HNW homes since 2007. Over the years, we have developed a fail a safe method to make sure you offer total guest satisfaction for your upmarket clientage. Similarly to the high standards of your guests, they expect you to offer them a unique service. Correspondingly, your service team must be the best of the best. Uniquely, our Butler training academy has more excellent references from previous clients than any other training provider in luxury service.

1. First off, we are the most successful of all Butler training companies.
2. Secondly, we offer award-winning training formulas to get your team to be no less than perfect.
3. We are an academy with an outstanding reputation.
4. Moreover, our courses are popularly booked with resorts and Hotels across the globe.
5. We are a mobile academy and always travel to you

An investment

Impressively, The British Butler Academy offers training for all guest service staff. We all know that quality service is the key for success and your brand identity. In fact, 90% of the quality of the product is based on the achievement and attitude of the staff how they treats guests. Actually, we truly believe that elite service is the most valuable tools to set the level of the service of any hotel. To summarise, you will soon see a ROI and a rise in profit once we have trained your staff.

Cost of the Butler Training Hotel

In fact, you can book our training for as little as 1050GBP plus VAT per day. Of course, our exact fee structure is tailor made depends on the capacity of the hotel/resort/yacht and the number of students.

Why Hotel Butler Training?

Interestingly, the role of a Resort Butler is constantly changing to meet the demands of world travellers. Therefore we equip our students with the professional tools necessary to accommodate the needs of their guests.

Of course, butlers should be trained on service quality, stay satisfaction, follow-up and management of complaints. Obviously, all of which allows him/her to offer a highly personalised service. Moreover, the Resort Butler is the cornerstone of a highly personalised service that guarantees high quality standards.

Our Bespoke Hotel Butler Training program

Impressively, the variety of duties a modern hotel butler can perform is the most effective way to keep a consistent level of service towards your guests. Needless to say, a professionally trained butler will be able to work across departments. He or she will keep costs under control and will be seen by the guest as a trusted line of direct communication for all his or her needs. Whether it is laundry, restaurant reservations or housekeeping requests.

With the above in mind, our butler training focuses on the multi tasking capabilities of the butler coupled with the right verbal and non-verbal language.

Our sum up, our Elite Hotel Butler Teachers focus on:

• Allowing the students to feel comfortable and confident in their roles.
• Getting the best our all students.
• Practical elements
• Repetition
• Shadowing
• Role play
• Discussions

Our training is mostly practical and hands on. We work in small groups and offer the students live training with repetition until they fully comprehend each element of the modules.

Whether you currently have a butler department or you wish to install one, our philosophy and training helps establish your front-line employees with the fundamental skills needed for your team to succeed.

What is the role of the Hotel Butler?

Needless to say, it is the hotel butler’s responsibility to understand the guests needs. Obviously, this can be a tall order and requires the butler to have:

1. confidence and be able to display style
2. patience and stamina
3. the soft skills to think on their feet and to care for the guests pro-actively
4. discretion and confidentiality
5. the right attitude
6. the ability to master a range of quality service skills
7. top end service etiquette

The above attribute can be hard to master. A butler will also need to be able to problem solve. To think one step ahead. With our training, your butlers will become wizards in butler service fast. Our unique focus on practical elements and repetition, your staff are sure to reach new heights.

Who can book hotel butler training with us?

First of all, Hotels and Resorts can book this course. Secondly, we welcome all other businesses or establishments looking for top training for their service staff. Furthermore, we offer the course in different levels depending on the skills and experience of your staff. Lastly, we will teach the team how to work together and give excellent service for your discerning clientage.

Butler training that will keep you going for years

Uniquely, we also offer a ‘Train the trainer’ program. To sum up, this includes an option to train a manager at your premises in order for you to deliver on-site training for your staff, yourself in the future. In conclusion, we will offer you a way to continue performing, reviewing and educating your team on an ongoing basis. Moreover, we can also come back and visit you several times every year to make sure that the level of service is kept high at all times.

Where is the training held?

In the same fashion that we make tailored course, our Hotel Butler Training is delivered at your premises usually.

Up your ratings with our Hotel Butler Training

As a matter of fact, all top rating hotels and 5 star service establishments have one thing in common: great service. In conclusion, this is the ONE most important factor in guest satisfaction. It is much more important than state of the art design for example. In essence, to offer good service, you need good staff. Correspondingly, to get good staff you need training. For this reasons, our training is ideal. In order to ensure total guest satisfaction for your establishment, we have developed a fail safe training method for your staff to hit the ground running.

Sample modules on the courses offered:

Module 31 – The Elite Hotel Butler – 1

Module 32 – The Elite Hotel Butler – 2

Module 33 – The Elite Hotel Butler – 3

Module 34 – Above and Beyond

Module 35 – Guest Service Psychology

As can be seen above, we have designed the courses with your guests’ satisfaction in mind.

Last but not least, we look forward to hearing from you when you are looking to train your hotel butlers. Welcome!

How to book:

Contact us on +442032900142 or e-mail us on info@bespokebureau.com for more information

Finally, we welcome you to watch a video from our training here

Thank you!

Bespoke Bureau & The British Butler Academy