The British Butler Academy offers award winning Hotel Butler consultancy. Uniquely, we offer courses in all Private Service and Corporate Luxury Service. Of course, we are a recognised School with an outstanding reputation. Interestingly, our Butler consultancy service is popular with resorts and Hotels. Moreover, we operate in all corners of the globe. In fact, our teachers travel to you any time of the year.
What training is on offer with the Hotel Butler consultancy company?
Hotel staff training – This training uniquely covers a broad range of topics.
On-site hospitality staff training – True art of service, Table setting, Etiquette, how to create an unforgettable experience for your guest.
Etiquette training – The gift of good manners
House management – how to work with your staff
Front of house training
Hotel Butler training companies – The Butler’s role:
Needless to say, it is the butler’s responsibility to understand the guests needs. Of course, he or she will be in charge of making sure they are kept happy at all times. Obviously, this can be a tall order and requires utmost confidence, patience, training and excellence. Moreover, he or she will need to be able to trouble shoot and problem solve. Also, the Butler will need to think one step ahead. Finally, our company is know to educate the world’s Elite butlers.
Who can book?
Hotels and Resorts can book this course. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.
Our way to understand your needs
First of all, when you contact us, we will have a consultation with you. Secondly, we will discuss you training requirements. Thirdly, we will then send you a proposal and if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This is in order to later carry the training to the exact requirements of each individual property. This may be to improve guest service or to introduce a new butler style service for their guests. Of course, the courses we provide are tailored to meet the requests we receive.
Our training will keep you going for years.
Our program includes an option to train a head trainer. This way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. We can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Our Hotel Service Training program is delivered on site at your hotel or resort. The course can be delivered in 7 days or longer. We would typically recommend that you let each group of 10-15 maximum have 5-7 days of training each with at least 1 follow up later. It is important that we (and you) see the students/workers in action after and/or during the training to ensure the highest of quality.
Hotel Butler training companies – Why us?
Of course, we all know that excellent hotel service is hard to find these days and to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Needless to say, your management/head butler must be the best of the best and this sets the tone for the entire hotel. Finally, our Butler department set up help Company has excellent references from previous training courses from hotels all across the globe.
Our training is developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Finally, able to get enjoyment out of service.
The importance of training
Obviously, we cannot stress the importance of Emotionally Intelligent and Spirited Staff and to get a perfect service team you need staff with training, understanding and common sense. Therefore, all service staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness.
Up your ratings on trip advisor with our training
Needless to say, all the top rating hotels on trip advisor are up there due to their level of service. Of course, this is the ONE most important factor in guest satisfaction. Even much more important than state of the art design. In order to offer good service you need good staff and to get good staff you need systems, training and quality control. As a result, our training is developed to offer exactly that. Finally, we will see that your team are:
of five-star standard when we leave
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
Last but not least, caring
Our Hotel Staff Training program is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort.