Additionally, we create modules to suit your exact needs.
Role of the hotel service training staff:
Interestingly, it is the Hotel service staff responsibility to understand the guests needs. Obviously, they are in charge of making sure guests are content. Of course, this can be hard and requires confidence, patience and training. Also, they will need to problem solve. Moreover, they will need to think one step ahead. With the above in mind, our Service training courses will make sure your staff are up to their roles.
Hotel Service Training company – who can book our courses?
First of all, Hotels, Resorts and restaurants can book our luxury service training courses. Also, we offer the course in different levels depending on the skills and experience of your staff. Secondly, we will teach the team how to work together. Thirdly, they will learn how to give service for your discerning clientage. In fact, housekeepers, maids, front of house, concierge staff and many more can train. Last but not least, no need is too big or too small for us.
Our way to understand your needs
When you contact us, we will initially consult with you. Over the phone or in person. We will of course discuss your training requirements. Following that, The Hotel staff service training company will then send you a proposal that we see fit. Uniquely, we will later be making a curriculum suitable to your exact needs. Therefore, we can later carry out the training to the exact requirements of each property. This may be to improve guest service or to introduce a new butler style service for their guests. Interestingly, the courses we give are tailored to meet the requests we receive. And if you are not sure what you need then we can also help. A Head trainer will come to you and spend time with the management to test the service standards and style you have. Finally, we will point out and recommend ways to improve your hotel’s service.
Elite Hotel Service Training will keep you going for years
You can also opt to train a head trainer. This way you can continue educating your team or new team members alone. Additionally, we can come back and visit you several times every year to make sure that the level of service is kept high always.
We travel to you:
Impressively, our courses can be delivered on site at your hotel or resort. The course can be delivered in 5 days or longer. You decide.
Why use us?
Of course, we all know that excellent hotel service is hard to find these days. Furthermore, to ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service. Needless to say, your service team must be the best of the best. Finally, this sets the tone for the entire hotel.
Courses delivered on site to you is developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Able to get enjoyment out of service.
Your Team will learn emotional intelligence
Needless to say, we cannot stress the hotel industry’s need for Emotionally Intelligent and High Spirited Staff. Of course, to get a perfect service team you need staff with training, understanding and common sense. Also, all service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness.
Moreover, all the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. In fact, this is much more important than state of the art design. Actually, to offer good service you need good staff. To get good staff you need systems, training and quality control.