Uniquely, our retail Service Training with focus on:
Obviously, personal presentation
Importantly, customer Service Etiquette
Of course also, how to speak the language of Service etiquette
Moreover, communication skills including conversation and listening.
Needless to say, we teach body language and eye contact.
Also, posture and dress code.
All important, service etiquette and service language excellence.
Finally, elite retail service providing.
Your Retail Staff Training provider
Needless to say, is the service provider’s responsibility to understand the customer needs. He or she is in charge of making sure your customers are kept happy and this can be a tall order and requires confidence, patience, training and excellence. Also, they need to be able to trouble shoot and problem solve as well as think one step ahead. Our training courses are developed to teach your retail staff how to be all of the above.
Who can book?
First of all, any luxury retail outlet as well as hotels, resorts, private member’s clubs and restaurants can book this course. Noteworthy is that we offer the course in different levels depending on the skills and experience of your staff. Needless to say, we will teach the team how to work together and give an excellent service for your discerning customers. Of course, no need is too big or too small for us.
Our way to understand your training needs
Initially, when you contact us, we will consult with you and discuss you training requirements. Following that, we will then send you a proposal that we see fit. Obviously, the courses we offer are tailored to meet the requests we receive and if you are not sure what you need, we can also help.
Our Training will keep you going for years.
Impressively, our Retail Service Training includes an option to train a trainer in your team. As a result, you can continue performing, reviewing and educating your team or new team members on an ongoing basis. Also, we can also come back and visit you once or several times every year to make sure that the level of service you offer your customers is the best.
Retail Service Training – locations
Uniquely, our training is delivered on site at your hotel or resort and the course can be delivered in 3-7 days or longer depending on your needs.
Retail Service training – Why use us?
Needless to say, we all know that excellent customer service is hard to find these days. In order to ensure total guest satisfaction for the upmarket clientage, you need to offer them a unique service and this sets the tone for the entire store. Od course, our school has excellent references from previous training courses who can vouch for the miracles we do.
Retail Service Training is developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Finally, for them to be able to get enjoyment out of service.
Retail Service Training with us teaches your staff emotional intelligence
Importantly, to get a perfect service team you need staff with training, understanding and common sense. Furthermore, all service staff must have emotional intelligence and this means intuitive people sense, empathy, and genuineness. As a result of your training, your staff will be the best in business.