Service training 5 star Hotel – Our Elite Head trainers focus on:
Communication skills including conversation and listening.
Body language and eye contact.
Posture and dress code.
Etiquette & Service language excellence.
Service training 5 star Hotel – The Butler’s role:
Needless to say, it is the butler’s responsibility to understand the guests needs. In fact, you will be in charge of making sure they are kept happy at all times. Of course, this can be a tall order and requires utmost confidence, patience, training and excellence. Also, you will need to be able to trouble shoot and problem solve. Moreover, you will need to think one step ahead. With all this in mind, our Hotel service training courses are known to educate the world’s Elite hotel staff.
Service training 5 star Hotel – our way to understand your needs
First of all, when you contact us, we will initially have a consultation with you. Over the phone or in person. We will discuss you training requirements. Secondly, we will send you a proposal that we see fit. Thirdly, if you decide to go ahead with us then we will be making a curriculum suitable to your exact needs. This is in order to later carry the training to the exact requirements of each individual property. Of course, the courses we provide are tailored to meet the requests we receive. However, if you are not sure what you need then we can also help. Obviously, in such instances, we will point out and recommend ways to improve your hotel’s service. Similarly, we will highlight the resort or property’s uniqueness. In fact, a curriculum can or may therefore be developed on the spot.
Service training 5 star Hotel – it will keep you going for years.
Actually, our Hotel Service Training Company program includes an option to train a head trainer. In fact, this way you can continue performing, reviewing and educating your team or new team members on an ongoing basis. Moreover, we can also come back and visit you a number of times every year to ensure that the level of service is kept high at all times.
Interestingly, our Hotel Service Training program is delivered on site at your hotel or resort. Usually, the course can be delivered in 7 days or longer.
Why training of your service staff?
Of course, we all know that excellent hotel service is hard to find these days. In order to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. This of course sets the tone for the entire hotel. Needless to say, our Hotel Service Training Company has excellent references from previous training courses from hotels all across the globe.
Our service training is developed to teach your team to be:
Great with one-on-one service or team service.
Run from the top down.
Able to get enjoyment out of service.
We teach emotional intelligence
We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness.
Up your ratings on trip advisor with our service training
All the top rating hotels on trip advisor are up there due to their level of service. This is the ONE most important factor in guest satisfaction. Much more important than state of the art design. To offer good service you need good staff. To get good staff you need systems, training and quality control. This is what we offer at our Hotel Butler Training Company. We will see that your team are:
of five-star standard when we leave
able to think things through before acting
have a sense of priority
able to pay attention to detail
able to follow-through
What our service training entails:
First of all, we run our courses with theory and practical elements. Mostly, we do role play and group work. Also, you get assessed as you go along. A few examples of what you can expect to get:
First of all, food and Beverage excellence
Secondly, protocol and Etiquette
Thirdly, concierge training
Of course, Hotel Butler excellence
Also, Guest etiquette
Interestingly, how to Set up a Butler department
Moreover, Body Language
Of course, Garment Care and Laundry (Valeting)
Last but not least, Silver Service
Impressively, our Hotel Butler training courses corporate program is designed to ensure that the level of training meets the service needs of the hotel. Uniquely, the program will be tailored to the specific needs of your hotel or resort.
How to book
Finally, contact us on +442032900142 or e-mail us on email@example.com for more information on the training we offer.
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