Hotel Butler training

For many years, Bespoke Bureau and The British Butler Academy we have been offering Hotel Butler Training. Uniquely, we come to your premises. We teacher either basic butler skills or help brush up and refine the skills of your existing butler team. Competitive prices and training which is always tailor-made to your exact needs. We offer a fast process, easy communication, planning and execution.

Guests at your 5-star environment surely expects the best of the best in service. Since, 2023, we have been recruiting and training service staff for UHNW families across the globe. Nobody knows this discerning clientele than we do. The same people with the same expectations that your guests. Trust us to take your butler team to the next level.

The training is fun, engaging, fruitful and most importantly – it gives results. Practical on the job training with discussions, role play and repetition whilst bonding as a team. Your butlers will love our Hotel Butler Training. Along with the training comes a complementary 250-page PDF service handbook, included in the price. It’s full of knowledge and tips on how to be the best of the best in service.

Of course, we all know that excellent hotel service is hard to find these days. In order to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. This obviously sets the tone for the entire hotel.

We cannot stress the importance of Emotionally Intelligent and high Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain the confidence and understanding of this.

Of course, all the top rating hotels on trip advisor are up there due to their level of service. Needless to say, this is the ONE most important factor in guest satisfaction. Much more important than state of the art design. Obviously, to offer good service you need good staff. To get your staff to the top, you training and quality control. This is what we offer at our Hotel Butler Training.

We are an accredited School with an outstanding reputation. Our Hotel Staff Training is popular with resorts and Hotels across the globe. We operate in all corners of the globe.

The hotel butler plays an essential role in high-end hotels. His or her role is to provide a unique service tailored to customers’ wishes, anticipating needs and ensuring complete guest satisfaction. This can be a tall order and whereas the role of the hotel butler varies, they all need to have a few things in common:

1. Emotional intelligence
2. Up to date hard skills
3. Soft skills, such as friendliness, empathy, discretion, listening skills, and courtesy.
4. Confidence
5. Patience
6. The ability to think of his/her feet
7. Proactivity – he or she needs to always think one step ahead.
8. Last but not least, the butler will need to be able to problem solve.

Our Hotel Butler Training will see that all your butlers are of a top standard when we leave,

We also offer follow up, consultation, reviews and whatever your needs may be.

We will upon your request issue a certificate for your hotel and/or Butlers. Our certificates are recognised globally. At our discretion we will also write references. These are for students that have done exceptionally well.

Our competitive rates start at 1050GBP per day for 1 teacher and groups of up to 12 students.