Hotel Staff Training

Are you looking to excel the service of your establishment? Butler department training or set up?Improve your hotel ratings? Look no further. Welcome to Hotel Staff Training in Elite Service with The British Butler Academy. We travel globally to meet the needs of 5 star establishments, looking to improve or maintain their elite service reputation. Fail proof methods are used where we train your staff in their own working environment. You will receive the latest training techniques and methods from our most experienced Butler and 5 Star Hotel service teachers. Last but not least, our Hotel Service Training Company has excellent checkable references from previous training courses from hotels all across the globe.

Uniquely, Hotels and Resorts can book help with Butler department set up. Either if they already have a department for butlers that need improving, or are looking to set one up. We offer the course in different levels depending on the skills and experience of your staff. We will teach the team how to work together and provide an excellent service for your discerning clientele.

The Butler department training focus on topics like:

• Hygiene standards
• Guest service perfection
• Personal presentation
• First impression lasts
• Servicing Different Nationalities
• Communication skills
• Body language and eye contact
• Always be available but never in the way
• Posture and dress code
• Etiquette & Service language excellence
• Much much more

It is the butler’s responsibility to understand the guests needs. This can be a tall order and requires:

1. Confidence
2. Patience
3. Training
4. Excellence

Needless to say, the butler will need to be able to problem solve. Moreover, he or she needs to think one step ahead. Our Butler department set up service is known to educate the world’s Elite butlers.

Our Hotel Service Training program is designed to ensure that the level of training meets the service needs of the hotel. The program will be tailored to the specific needs of your hotel or resort. A snap shot of what is on offer:

• Food and Beverage excellence
• Protocol and Etiquette
• Concierge training
• Hotel Butler excellence
• Guest etiquette
• Setting up a Butler department
• Setting the Scene
• First Impressions
• Body Language
• Guest Arrival
• Garment Care and Laundry (Valeting)
• Table service
• Silver service

Of course, we all know that excellent hotel service is hard to find these days. In order to ensure total guest satisfaction for the upmarket clientele, you need to offer them a unique service. Your management/head butler must be the best of the best. This obviously sets the tone for the entire hotel.

We cannot stress the importance of Emotionally Intelligent and Spirited Staff. To get a perfect service team you need staff with training, understanding and common sense. All service staff must have emotional intelligence. This means intuitive people sense, empathy, and genuineness. We shall help your team gain the confidence and understanding of this.

We will upon your request issue a certificate for your hotel that you can display in the lobby, reception or elsewhere. Moreover, all our students will receive a certificate upon successful completion. Our certificates are recognised globally. At our discretion we will also write references. These are for the students that have done exceptionally well.

Pricing start at 500GBP per day plus VAT.
Group training start at 800GBP per day plus VAT.
Enquire within for more details, deals and offers.

Contact us on +442032900142 or e-mail us on info@bespokebureau.com