House Manager Training

A House Manager is the principal’s operational anchor — responsible for ensuring the household runs smoothly, discreetly and consistently.

A professional House Manager typically oversees:

1. Daily household operations and structure
2. Staff leadership, rotas and performance
3. Contractors, maintenance and property projects
4. Procurement, inventories and household stock
5. Budgets, approvals and household documentation
6. Guest stays, VIP standards and entertaining
7. Security, privacy and risk management
8. Problem-solving, escalation and crisis handling

In short: you protect the principal’s time, privacy, comfort and reputation.

In UHNW households, the difference between “good” and “excellent” is not effort — it’s systems, leadership and consistency.

Without formal training, many professionals learn by trial and error, which can lead to:

• Standards slipping when the principal is away
• Miscommunication between staff and departments
• Contractor issues, delays and avoidable damage
• Cost creep and weak purchasing control
• Poor documentation and operational risk
• Guest experience mistakes that damage trust

Our training gives you a repeatable management framework so you can lead calmly under pressure and deliver luxury standards every day.

Most “house management courses” are theory-heavy and generic.

Our training is different because it is built for real private household operations, and tailored to your environment.

You Receive a Full House Manager Handbook (Included)

Every trainee receives our British Butler Academy House Manager Handbook — a practical training book covering:

1. Clear step-by-step systems
2. Scripts you can copy/paste
3. Unique chapter checklists
4. Real-life scenarios + solutions
5. Documentation standards and logs
6. UHNW expectations and leadership mindset

This handbook becomes your reference tool during training and long after training ends, helping you maintain standards consistently.

(This is one of the biggest reasons our training is so effective: you don’t leave with “notes” — you leave with a system.)

1. House Manager Mindset & UHNW Standards
2. Household Operations & Daily Structure
3. Staff Leadership, Rotas & Performance
4. Property Maintenance & Contractors
5. Procurement, Stock Control & Supplier Management
6. Administration, Payments & Documentation
7. Budgets & Cost Control
8. Guests, VIP Stays & Entertaining
9. Security, Privacy & Risk Management
10. Problem-Solving & Escalation

We deliver training in a way that fits the realities of private households.

Tailored In-Person Training

Training can be delivered:

• In your private household

• At your place of work

• At a suitable training environment

Minimum Booking

Minimum booking is 3 days to ensure meaningful progress and real operational improvement.

Practical + Real World

Training includes:

• Hands-on systems

• Live scenario handling

• Role-play scripts and escalation practice

• Checklists and inspection standards

Certificate

A British Butler Academy certificate is issued upon completion.

Professional house management is not only about luxury — it is also about:

• operational continuity

• staff performance

• risk control

• discretion

• cost transparency

• and protecting the principal’s lifestyle

In many households, one weak system can create repeated issues:

• poor contractor supervision = damage and cost

• unclear communication = missed tasks and tension

• weak inventory control = shortages before guests arrive

• inconsistent inspections = standards slipping unnoticed

Our training gives your household a professional operational framework — so standards remain consistent and the home feels effortless.