Questions & answers

A household staff agency specialises in sourcing, vetting and placing professional domestic staff for private households. This includes identifying suitable candidates, managing interviews, verifying experience and references, and supporting employers throughout the hiring process.

Using a specialist household staff agency saves time, reduces risk, and ensures access to thoroughly vetted professionals. We assess experience, references, suitability and long-term fit — something that is difficult to achieve through private advertising alone.

Our clients include private families, UHNW households, family offices, estates and individuals requiring discreet, professional household staff in London and internationally.

Yes. Discretion and confidentiality are fundamental to our work. All enquiries and searches are handled with the highest level of privacy for both clients and candidates.

We place a wide range of domestic professionals, including housekeepers, butlers, house managers, private chefs, nannies, chauffeurs and estate staff. Roles can be full-time, part-time, live-in or live-out, depending on your household’s needs.

A housekeeper focuses primarily on cleaning, laundry and household upkeep. A house manager oversees the smooth running of the household, often managing staff and operations. A butler typically provides front-of-house service, guest care and formal household management, often within high-end residences.

Yes. We place both live-in and live-out household staff and will advise on the most suitable arrangement based on your property, working hours and lifestyle.

Yes. We regularly place international candidates and can advise on relocation considerations, right-to-work requirements and practical arrangements where applicable.

Our process typically includes:

1. A detailed consultation to understand your household and expectations
2. A tailored candidate search from our vetted database
3. Interviews and reference checks
4. Offer management and placement
5. Ongoing support after placement

Yes. Clients always have the opportunity to interview shortlisted candidates, either in person or remotely, before making a decision.

Once a candidate is selected, we assist with confirming terms, start dates and contracts, and support both parties through the transition into the role.

All candidates undergo a thorough screening process, including in-depth interviews, reference checks and verification of relevant experience. Our focus is on professionalism, reliability, discretion and long-term suitability.

All candidates are carefully screened and typically undergo:

• In-depth interviews
• Reference verification
• Employment history checks
• DBS or equivalent background checks where applicable

Our focus is on professionalism, discretion and proven experience.

Candidates on our books are experienced domestic professionals, often with several years’ service in private households, estates or high-end environments.

Salaries vary depending on role, experience, location and working hours. We provide up-to-date market guidance to ensure expectations are realistic and competitive.

Most household staff are employed directly by the household. We advise on appropriate employment structures and best practice based on UK regulations and the specific role.

Yes. We advise on contracts, job specifications and employment structures, and can guide you on payroll, tax obligations and best practice for private employers.

Agency fees depend on the role and level of search required. Full details are provided transparently at the outset of the process.

Yes. Through our training division, we can offer professional development, refresher training or tailored household training programmes after placement.

We remain available after placement to offer advice, answer questions and support both clients and staff as the working relationship develops.

We offer a replacement guarantee in line with our terms, providing reassurance and continuity should circumstances change.

You can contact us for an initial confidential discussion. We will advise on the most suitable approach and guide you through the process from start to finish. Contact us by phone or email.