Luxury service training courses

For more info on our Luxury service training courses, please call +442032900142 or email info@bespokebureau.com

In brief, we are a renowned luxury service training company for hotels and other luxury settings.
Some example highlights:

• Noteworthy is that our excellent service experts teachers travel across the globe to conduct training.
• Similarly, we hold the training courses at your own premises. As a result your staff train in their work environment.
• Also worth mentioning is that The British Butler Academy is an award-winning Service training provider for Hotels.
• Moreover, we are an accredited school with outstanding reputation.
• Finally, we have excellent references available for previous clients from across the globe.

Luxury service training courses – A Bespoke Program

As shown here, the British Butler Academy is an award-winning Company for Training luxury service Hotels. Moreover, we are an accredited school with outstanding reputation. Additionally, we offer the course in different levels depending on the skills and experience of the staff. We teach your team how to work together as a top team. As a result, they will give your guests a top service experience.

Teachers from the Academy focus on topics like:

• Personal presentation
• Communication skills
• Body language and eye contact
• Hygiene standards
• Posture and dress code
• Etiquette & Service language excellence
• Much much more

Luxury service training courses – The role of the service staff:

It is your staff’s responsibility to understand your guests needs. This can be a tall order. To give top service, the staff need:

1. confidence
2. patience
3. training

Moreover, the staff need to be able to problem solve. They need to think one step ahead.

Who can book our Training Luxury Service Hotels

1. Hotels and Resorts can book this course.
2. Spa & Health Clubs.
3. Private Member Clubs.
4. Luxury retailers.
5. Other shops or venues wanting to improve their staff’s service.

Understanding your needs – Our call!

First of all, we will consult and support you when you contact us. correspondingly, our consultancy service is available over the phone or in person. We will discuss you training requirements. We will then send you a proposal that we see fit. if you decide to go ahead with us, we will be making a curriculum suitable to your exact needs. For example, this may be to improve guest service or to introduce a new butler style service for their guests.

Development of courses:

Uniquely, the courses we give are tailored to meet the requests we receive. Moreover, if you are not sure what training you need, we will help you figure it out. In fact, one of our teacher consultants can come to you and spend time at your establishment. Similarly, the consultant will work with your management and check the service standards and style you have. Following that, we will point out and recommend ways to improve your service standards. On the same token, we highlight the resort or property’s uniqueness.  Finally, a curriculum can be developed on the spot.

Skills that will keep you going for years.

Additionally to our standard modules, we include an option to train a head trainer. To summarize, this way, we will continue educating your team. In a like manner, we can also come back and visit you consistently, once, a few or several times every year. In conclusion, we make sure that the level of training is kept high consistently.

Ordinarily, we also develop tailor-made staff service training books.

How does the Training Luxury Service Hotels work?

First of all, our training programs are delivered on site at your hotel or resort. You can also send your team to us in the UK if you prefer. Uniquely, the course can be delivered in 7 days or longer. Equally, we would typically recommend that you let each group of 10-15 have 5-7 days of training each. Moreover, we recommend at least 1 follow-up later.

As shown above, we have developed a top quality program.

We teach your team to be:

• Connected
• Committed
• Great with one-on-one service or team service
• Run from the top down
• Systematic
• Consistent
• Able to get enjoyment out of service

Up your ratings on trip advisor with our Training Luxury Service Hotels

Noteworthy is that all top rating hotels are up there due to their level of service. As a matter of fact, good service is the MOST important factor in guest satisfaction. By the same token, it is much more important than state of the art design. Consequently, to offer good service you need good staff. Correspondingly, to get good staff, you need good training. Finally, our statistics show that our Service training provider service will up your ratings.

Tu sum up, book your training with us to get ahead of the game.

We will see that your team are:

• of five-star standard
• able to think before acting
• have a sense of priority
• able to pay attention to detail
• able to follow-through
• highly efficient
• caring
  

  

Training methods:

In brief, we run our luxury service training courses with theory and practical elements. Moreover, role play and team work is implemented. Additionally, students get assessed as they go along. Finally, a few examples of what you can expect to get:

Snippet from the modules:

• Food and Beverage excellence
• Protocol and Etiquette
• Concierge training
• Hotel Butler excellence
• Guest etiquette
• Setting up a Butler department
• Setting the Scene
• First Impressions
• Body Language
• Guest Arrival
• Garment Care and Laundry
• Table Management Service training
• Silver service training

In conclusion, to make sure that the level of training meets the service expectations of your guests, we design our butler training program with your needs in mind. similarly, we create our handbooks by the same token.

How to book with us:

Finally, by contacting us, you will get more useful information about our hotel service training and other luxury service training courses: +442032900142 or e-mail us on info@bespokebureau.com 

Thank you!

Bespoke Bureau & The British Butler Academy

Watch a video from our training here